We want to make sure we give you the best care we can when you are a patient. To help us do that we need keep some information about you. Below is a guide to the information collected, held and used by us whilst you are a patient.
- Your name, address and date of birth
- When you’ve been to the hospital for care or treatment
- The care you have received
- Names of your family or doctors and nurses who look after you.
- Making sure the information we have about the care we give you is correct
- Keeping your information safe
- Making sure you can read and understand the information
- Show you the information we have about you, if you ask.
You ask us to
We ask you if we can and you say “yes”
We have to by law
It is to help with your care
Someone is in danger, for example to stop someone from being badly hurt.
- Help you or your doctors to make decisions about your health
- Make sure your care is safe
- Work well with others to give you the right treatment.
- Protect the health of someone else
- Make sure we are giving everyone the best care
- Carry out surveys about how well we are looking after you
- Help look into any concerns or complaints.
- Other NHS organisations, such as other hospitals or your doctor’s surgery
- Ambulance services
- Social services
- National healthcare bodies such as NHS England
- Hospital inspectors, known as the Care Quality Commission
- Commissioners, who pay us for providing healthcare services. These are known as CCGs
- Education Services
If other organisations are caring for you, or about to start caring for you, we may need to share your health information with them. We will only do this when this will help you. Sharing could be to social services or private healthcare organisations.
Where we can, we will try to ask you if it is ok to do this. There may be times when we need to share this information without asking. This may be because we are not able to ask you or because it needs to be done quickly to help you.
We have trained people who can help you decide how you want to share your information and only when it is in your best interests.
- Know what is happening with your information
- Ask to see or have a copy of your information
- Ask for some of your information to be changed
- Ask us to delete your information
- Ask us to stop using your information for a little bit
- Ask for your information to be transferred to another organisation
- Ask us to stop using your information
- Trust us not to make really important decisions about you or your care without first talking to someone