Visiting

 

We know how important it is for patients and families to be able to see visitors. Please help us keep our patients and staff as safe as possible by checking the guidance below before you visiting. These measures will be constantly reviewed in line with national COVID-19 guidance and local COVID-19 prevelance. 

Two visitors are allowed to visit at any one time between 12pm (noon) and 7pm. When you arrive at the ward, please report to the nurses’ station and provide your contact details (name and telephone number) to enable us to contact you if required. It is not currently necessary to book an appointment to visit loved ones.

Children under 12 can only visit with the permission of the nurse in charge of the ward, except in maternity or where a patient is receiving palliative or end of life care. 

All visitors need to follow strict infection control guidance at all times when on-site. 

Do NOT visit if you have:

  • symptoms of COVID-19 (high temperature, fever or chills; new and persistent cough; new sore throat; new lack of energy, muscle ache and headache; loss or change to your sense of smell or taste; diarrhoea and vomiting)
  • tested positive for COVID-19 in the last 10 days
  • had recent contact with a person who tested positive. For further guidance, please visit the government's website.

Please note that this guidance does not affect maternity services where birthing partners are already permitted, or for patients receiving palliative or end-of-life care.

If the patient is a child

Two parents or carers are welcome to visit at any time. Siblings (brothers and sisters) are not permitted at present, unless in exceptional circumstances after discussion with the nurse in charge. 

Maternity services visiting

For more information, visit our maternity services page.

Alternatives to visiting in person

Many of our wards have iPads and we can help patients to connect with their loved ones via virtual visits.

If you would like to send a message to a patient or request a song for them on hospital radio, please visit our Stay In Touch page.

We are asking patients, visitors and staff to wear a facemask at all times other than when eating, drinking or when you are alone.

Hand sanitiser and surgical facemasks are available throughout the hospital sites. 

It is helpful if you are able to do a lateral flow test (LFT) before visiting, but it is not compulsory. 

If you feel unwell or are displaying any COVID-19 or norovirus symptoms (see below for a list of symptoms), please do not visit the hospital. 

Full details are available in our leaflet, which is also available in large print

Please contact the relevant ward or department for more information on visiting times.

You can use our A-Z departments services and wards finder or click on our chatbot Bevan at the bottom of the page to help find the service you need.

If your loved one is in hospital with COVID-19

We would encourage you to keep in touch with them in other ways. Please see 'Alternatives to visiting in person' below. 

The only exceptions to this are if the patient:

  • is at the end of their life
  • has a learning disability
  • has dementia
  • is a child.

Our chaplaincy team are available 24 hours a day, seven days a week by phone 01256 314901 (Basingstoke patients) or 01962 824906 (Andover and Winchester patients), or via email at chaplaincy@hhft.nhs.uk

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