We know that hospital visiting increases the risk of infection to inpatients. Please help us to keep your loved ones as safe as possible.

Planning your visit

We ask that you only visit if it is essential. Please note that we have separate arrangements for visiting patients at the end of their life - ask your loved one's nurse for details. 

Even if your visit is essential, you may not be able to visit every day and the length of your visit may vary.

Visits must be booked in advance by contacting the nurse in charge of the ward. Visits are only permitted if essential or on compassionate grounds. If you arrive without having first agreed a time and date with the nurse in charge of the ward, we will ask you to return home.

Exceptional circumstances for visiting are:

  • patients receiving end-of-life care
  • patients requiring support with complex or difficult decision making
  • the patient's main carer, parent, or guardian
  • partners of women requiring support at antenatal and scan appointments, and birthing partners
  • both parents if their baby is in the neonatal unit
  • if the patient is a child, both of their parents or guardians can accompany/visit them where the family bubble can be maintained. However, due to limited space, we would ask only one parent to accompany their child where possible. Siblings (brothers and sisters) are not allowed.
  • Patients may also be accompanied where appropriate and necessary to assist their communication and/or to meet their health, emotional, religious, or spiritual care needs.

Do NOT visit if you have:

  • any COVID-19 symptoms (high temperature, new continuous cough, loss or change in taste or smell, flu symptoms, headache, or if you are feeling unwell)
  • diarrhoea or vomiting. Please wait until you have been clear of symptoms for at least 48 hours
  • tested positive for COVID-19 in the last 10 days
  • had recent contact with a person who tested positive, and you were told to self-isolate by NHS Test and Trace or equivalent
  • are self-isolating after travel abroad.

Further information can be found in our visiting arrangements leaflet.

Maternity services visiting

For more information, visit our maternity services page.

Alternatives to visiting in person

Many of our wards have iPads and we can help patients to connect with their loved ones via virtual visits.

If you would like to send a message to a patient or request a song for them on hospital radio, please visit our Stay In Touch page.

We have also set up a special service to allow relatives and carers to drop off items for loved ones in hospital. More details can be found in our patient property hub leaflet.

Support for your loved one

Our chaplaincy team are available 24 hours a day, seven days a week by phone 01256 314901 (Basingstoke patients) or 01962 824906 (Andover and Winchester patients), or via email at chaplaincy@hhft.nhs.uk


Useful leaflets

updated 13 April 2021