Repairs and maintenance


Due to the on-going COVID-19 situation, all open repairs clinics across all sites have been suspended for the foreseeable future. If you have an urgent hearing aid repair, please post it to Basingstoke or Winchester audiology with a return addressed envelope and we will repair it by post.

If you are an adult with a Hampshire Hospitals NHS hearing aid and are having problems or need batteries or spares for your aids then please come to one of the walk-in clinics below. You do not need to see your GP or get a letter from your GP. No appointment is needed, just turn up between the times shown. Please bring your record book with you.

Day Location Time

Andover War Memorial Hospital, Outpatients Department


Royal Hampshire County Hospital, Outpatients Department




Tuesday Eastleigh Health Centre, Newtown Road 2pm-4pm
Wednesday Royal Hampshire County Hospital, Outpatients Department 9am-12pm
Thursday Discovery Centre, Festival Place, Basingstoke* 9am-12pm

Royal Hampshire County Hospital, Outpatients Department


Basingstoke and North Hampshire Hospital, Outpatients Department




* Please note this clinic is for batteries, retubing and moulds only.  We regret we are unable to repair or adjust hearings aids at this clinic. Please Contact Basingstoke Audiology Department if you need adjustments to your hearing aid.

NB. There will be no clinics running on Bank Holidays.

Patients with NHS hearing aids who have recently moved into the area and need to be registered with us should also attend a repair clinic in the first instance.  When attending for the first time please bring all your hearing aids and your hearing aid registration book.

Notes on Repairs

  • Walk-in clinics are only for existing Hampshire Hospitals NHS hearing aid users.
  • Walk-in clinics are run on a first-come first-seen basis. This means that there may be longer waits at busy times.
  • Sometimes clinics are so busy that we may not be able to see all patients. In such circumstances we may offer you a repairs appointment for the next day or so at your convenience.
  • Walk-in clinics are not suitable for most children with hearing aids, please telephone for advice first.
  • Please be aware  that time is always limited at these clinics, we plan on the basis of 5 –10 minutes per person so the clinics will not be suitable if you need a new hearing test or more time. If in doubt please telephone to book a follow-up appointment.
  • If you are unable to attend any of these clinics, you can leave your hearing aid for repair at Basingstoke, Alton, Bordon, Winchester, Andover or Eastleigh reception. Please ensure you put a note with the hearing aid describing the problem and giving details of who uses it (name, date of birth and telephone number). We will contact you when the repaired aid is ready for collection.


Most GP surgeries are able to provide NHS hearing aid batteries, ask at your surgery as this may be much more convenient to you.

We can also supply batteries by post. Please send in your record book and enclose two first class stamps and a return addressed envelope.

Hide this section
Show accessibility tools