Patients being treated at Hampshire Hospitals NHS Foundation Trust have trust in the doctors and nurses caring for them and feel that they are treated with respect and dignity, a survey has revealed.
In the annual CQC survey of inpatients, Hampshire Hospitals scored nine out of 10 when patients were asked whether they had confidence and trust in the doctors and nurses treating them. Patients also rated the Trust 9.1 out of 10 when asked whether they felt they were treated with dignity and respect while in hospital.
Alex Whitfield, chief executive of Hampshire Hospitals NHS Foundation Trust, which runs Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital, in Winchester, and Andover War Memorial Hospital, said: “I would like to thank our patients for taking the time to respond to this survey, which has given us information that will help us deliver on our vision of providing outstanding care to every patient.
“It was particularly pleasing to hear that patients trust our amazing doctors and nurses, while we were also delighted that almost all patients felt they were treated with dignity and respect throughout their hospital stay.”
The CQC invited patients aged 16 years or older who had spent at least one night in one of our hospitals and were discharged during July 2018 to take part in the survey. Just over 600 (50 per cent) of eligible patients responded.
Trusts were given a score out of 10 for each question, with higher scores indicating more positive results. They also received a rating of ‘Better’, ‘About the same’ or ‘Worse’ when compared with the results from most other trusts.
Hampshire Hospitals was rated as better than other Trusts in two areas – being bothered by noise at night from hospital staff and getting enough help from staff to eat meals. The Trust was rated the same as others in the remaining 61 questions.
Alex Whitfield added: “These results show we are putting our values of compassion, accountability, respect and encouragement at the heart of everything we do.
“We will look carefully at areas where scores are lower and identify how we can improve our services for patients in the future.”
The Inpatient survey is available on the CQC website: https://www.cqc.org.uk/provider/RN5/survey/3