Patients being treated at Hampshire Hospitals NHS Foundation Trust have trust in the doctors and nurses caring for them and feel that they are treated with respect and dignity, a survey has revealed.
In the annual CQC survey of inpatients, Hampshire Hospitals scored 9.2 out of 10 when patients were asked whether they had confidence and trust in the doctors treating them, and 9.1 when asked the same about the care they received from nurses.
Patients also rated the trust 9.3 out of 10 when asked whether they felt they were treated with dignity and respect while in hospital.
The trust also scored highly on a range of questions including regarding the cleanliness of the ward or bay and the information patients were given about their treatment.
Alex Whitfield, chief executive of Hampshire Hospitals NHS Foundation Trust, which runs Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital, in Winchester, and Andover War Memorial Hospital, said: “I would like to thank our patients for taking the time to respond to this survey so that we can hear first-hand the things we do well, and where we can improve.
“The survey was taken during the third wave of COVID-19 between January 2021 and May 2021. Despite the incredibly challenging circumstances, I am so proud of all of our teams who continued to provide such high-quality care – from the amazing doctors and nurses who are trusted by our patients, to our dedicated teams who keep our hospitals clean.
“Our values are about being compassionate, accountable, respectful and encouraging. These results show that we are endeavouring to live these values with every patient.
“We will look carefully at areas where scores are lower and identify how we can continue to improve our services for patients in the future”.
The trust received feedback from 47 percent of adults who were admitted to HHFT – resulting in a response rate higher than the national average.
The survey found where patient experience is best at Hampshire Hospitals includes the support and information patients are provided with when leaving hospital, including about their discharge from hospital, contact details if they are worried about their condition after their stay, and information about medicines to take home. The results have also highlighted areas to improve particularly in relation to reducing levels of noise and light at night.
Patients were eligible for the 2020 Inpatient survey if they were aged 16 years or older and had at least one overnight stay within the trust, excluding those under maternity or psychiatric care.
Due to a change in methodology this year, results from the 2020 adult inpatient survey are non-comparable with results from previous iterations.
The Inpatient survey is available at nshsurveys.org.