In order to help reduce the spread of COVID-19 (commonly known as coronavirus), Hampshire Hospitals NHS Foundation Trust has taken the hard decision to introduce visiting restrictions at all of our hospitals. The sole reason for this is the safety of our patients, our staff and the wider community.
Visiting patients in our inpatient wards or escorting them in outpatient departments is not permitted unless exceptional circumstances apply. This will be solely at the discretion of the nurse in charge of the relevant ward and permission must be sought before arrival on site. Contact information for all wards can be found on our website: www.hampshirehospitals.nhs.uk/our-services/az-departments-and-specialties.
These restrictions have been put in place to ensure the safety of our patients, staff and visitors. We know that not being able to visit your loved ones when they are unwell is difficult and we are doing everything we can to allow as much access as is safe. Please consider alternative ways of staying in contact with your loved ones while they are in hospital, such as telephone calls.
If you wish to visit a patient in receipt of palliative/end of life care you may continue to visit, but are still urged to contact the ward before you travel.
- We strongly recommend that children under 16 should not visit in any circumstances
- In our birthing centre/maternity units, visiting is restricted to birthing partners only and partners cannot stay overnight on the postnatal ward
- In paediatrics, visiting is restricted to parents/legal guardian only
- Only one visitor/escort per patient is permitted in our emergency department or ambulatory care units at any time
- On all wards no more than one visitor per patient is allowed at any time – this includes all outpatient departments
Given the risk of spreading infection and the danger to your own health as well as those around you – in line with national guidelines – please give seriously consider if it is safe for you to visit one of our sites in any circumstances.
Patients can make free outgoing calls to 01, 02 and 03 numbers and receive calls from friends and family via their bedside unit. Calls in to the hospital cost 13p per minute, plus network charges.
The patient can find their personal hospital phone number at the bottom of the Hospedia screen. Alternatively, you can call the Customer Care Team on 0845 414 1234 to obtain the number. You will need the patient's name and date of birth to do this.
Some services are having to be reduced. If your procedure or surgery is affected, you will be informed in advance. If you are not contacted, your procedure or surgery will go ahead as planned.
The vast majority of outpatient appointments are now taking place by telephone. Unless you are contacted and asked to attend a face-to-face clinic, please do not travel to hospital and await a telephone call.