Your views are important to us

This Trust will soon be carrying out a survey to find out what patients think about our urgent and emergency care. This survey is part of the national CQC survey programme to improve quality of care and patient experience. We will work with our staff and patients to use the feedback from this survey to help improve patient’s experiences of the care we provide.

Patients aged 16 years and over who have received care from our emergency departments at either Basingstoke and North Hampshire Hospital or the Royal Hampshire County Hospital may receive a survey via post asking them questions about their experience. They will be asked about various aspects of their care, including arrival at A&E, waiting times, Doctors and Nursing, the quality of care and treatment, Tests, the environment and facilities, Respect and Dignity and Experience overall. An external survey contractor, Picker Institute Europe, is administering the survey on behalf of the CQC so that people’s responses are anonymous.

Obtaining feedback from patients and taking account of their views is really important for bringing about improvements in the care we provide and understanding what really matters to our patients.

Taking part in the survey is voluntary and people’s responses are anonymous. The results of the survey will be presented in a form that does not allow any individual’s answers to be identified. If you are selected to take part your contact details will be used by researchers to post an invitation to your home address to carry out the survey.

If you do not wish to take part, or have any questions about the survey please contact our customer care team on 01256 486766 or via email customercare@hhft.nhs.uk

ClIck here to find out more about how we use your information.

This Trust will be carrying out a survey between April and August 2022 to look at the experiences of women who have recently given birth think about their experiences of antenatal care, childbirth and postnatal care. This will include young mother’s aged 16 and 17. This survey is part of a national programme to improve experiences of maternity care. 

Your feedback matters and is important to us. We will use the survey results and feedback to understand the experience of the maternity care we provide so that we can make improvements for all new mother’s and babies.   

If you are invited to take part, the trust will pass on your contact details (name, mobile telephone number and postal address) so researchers can get in touch with you in a few months’ time about the survey. 

The survey is being carried out by an independent survey contractor, Picker Institute Europe on behalf of the Trust, the Care Quality Commission and the survey co-ordination centre at Ipsos MORI.  

Taking part in the survey is voluntary and all answers are confidential. The results of the survey will be presented in a form that does not allow any individual’s answers to be identified.

If you do not wish to take part, or have any questions about the survey please contact our customer care team on 01256 486766 or via email customercare@hhft.nhs.uk

Click here to find out more about how we use your information

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Our Trust is implementing a Digital Care programme over the next three years. To help us we are asking patients and carers to take part in a survey to give us thier views on the use of technology in the delivery of healthcare.

The digital Care programme will help us to improve the way we communicate with patients to reduce the amount of paper we use and allow patients access to more information, helping them to take control of thier own care. 

Click here to take part in the survey or scan the QR code below using your mobile phone or tablet.

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Your views are important to us

This Trust will soon be carrying out a survey to find out what patients think about the care they received when they were in hospital. This survey is part of the national CQC survey programme to improve quality of care and patient experience. We will work with our staff and patients to use the feedback from this survey to help improve patient’s experiences of the care we provide. 

Patients aged 16 years and over, who have recently spent at least one night in one of our hospitals as an inpatient at either Basingstoke and North Hampshire Hospital, the Royal Hampshire County Hospital or Andover War Memorial Hospital may receive an invitation by post asking them to complete an on line survey about their experience. There will also be the opportunity to complete the survey and return by post. They will be asked about various aspects of their care, including arrival at hospital, the quality of care and treatment, communication with doctors and nurses, information, and the hospital environment. An external survey contractor, Picker Institute Europe, is administering the survey on behalf of the CQC so that people’s responses are anonymous.

Obtaining feedback from patients and taking account of their views is really important for bringing about improvements in the care we provide and understanding what really matters to our patients.

Taking part in the survey is voluntary and people’s responses are anonymous. The results of the survey will be presented in a form that does not allow any individual’s answers to be identified. If you are selected to take part your contact details will be used by researchers to post an invitation to your home address to carry out the survey. 

Further information about the survey is available at https://nhssurveys.org/received-a-questionnaire/


If you do not wish to take part, or have any questions about the survey please contact our customer care team on 01256 486766 or via email customercare@hhft.nhs.uk

Click here to find out more about how we use your information